Help Desk Administrator & Trainer

Dikita Enterprises, Inc., headquartered in the Dallas/Fort Worth area is an actively growing civil/structural engineering, and construction management firm with over 40 years of experience. Our diversity and commitment to quality are our strengths. Dikita’s multi-disciplined team of engineering and construction professionals delivers a wide range of projects, including new facilities, infrastructure improvement and expansion, and capital construction services.

We have an immediate need for a Help Desk Administrator with training and programming experience.

Job Responsibilities

• Provide technical or Help Desk support for PMWeb, a web-based Construction Program Management platform, supporting 100 to 200 users of varying disciplines for a TXDOT related industry.
• Conduct training and develop training materials for multiple audiences, e.g. administrators, engineers, contractors and inspectors.
• Write code using JavaScript or other web-stack languages
• Develop custom reports using Microsoft SQL Server Reporting Services (SSRS)
• Monitor and report user compliance with business processes and rules
• Manage user access and permissions according to company policy, track and report compliance
• Develop and support forms and workflows
• Create audit reports

You Must Possess

• Ability to actively listen and ask meaningful probing questions
• Ability to communicate technical information to nontechnical audiences
• Strong problem solving and troubleshooting skills
• Excellent verbal and written communication skills in English, including usage, spelling grammar and punctuation
• Exceptional interpersonal communication skills

Experience

Minimum 2 years of experience required

• help desk administration
• training experience
• writing technical training documents for web-based programs
• experience using a cloud-based project management platform such as PMWeb, e-Builder or Procore

Minimum 18-months experience preferred

• using JavaScript or other web-stack language preferred
• developing SSRS reports preferred

During the current Covid-19 crisis you may be training remotely. However, under normal circumstances you will work on location, Monday-Friday 8:00 am – 5:00 pm.